wizard.name=Support Wizard
supportWizard.title=Create Support Ticket

supportWizard.start.info=Use this wizard to create a support ticket with LogonBox. This wizard ensures that you provide \
the correct information for your problem and that the ticket is routed to the most suitable person to deal \
with the problem or question.

start.getStarted=Get Started

finishWizard.title=Create Support Ticket
finish.name=Review Submission

ticketCreated.text=Your ticket #{0} has been created and our support team has been notified. \
We will be in contact with you as soon as we can to answer your question, or resolve your issue.

followUp.text=You can add more information to the ticket at any time by responding to the confirmation email we have just sent you.

customerStatusStep.stepName=The Product
customerStatusStep.summary=Tell us about the product you are using, and your current relationship with LogonBox.

product.heading=Which Product do you want help with?
relationship.heading=What is your current relationship with the Product?
evaluation.text=I am currently evaluating the product.
customer.text=I am already a customer and have purchased the product.
customerWithSupport.text=I am a customer that has a support key for one of the premium support tiers.

review.customerStatus.header=Status
review.customerStatus.desc=The product you are using and your support plan.
productStatus.label=Product Status

customerStatus0.text=You are evaluating {0}.
customerStatus1.text=You are a {0} customer.
customerStatus2.text=You have a support agreement for {0}.

supportKeyStep.stepName=Authenticate
enterKey.text=We need to authenticate your support key so that we can prioritize your issue appropriately. 

incidentReportStep.stepName=Contact and Type of Issue
incidentReportStep.summary=We will need your name and email address to contact you about this ticket.

incidentDetailStep.stepName=Issue Details
incidentDetailStep.summary=Providing as much detail as possible now will help us resolve your problem quicker.
supportTunnelStep.stepName=Connect the Support Tunnel
supportTunnelStep.summary=The support tunnel allows us to securely access your server, run tests and make changes so that we can resolve the issue as quickly as possible. If you are not familiar with our support tunnel architecture, check the <u><a target="_blank" href="https://www.logonbox.com/content/support-tunnel">How secure is this?</a></u> and <u><a target="_blank" href="https://www.logonbox.com/app/manpage/agent/article/532399">How do I connect a Support Tunnel?</a></u> documentation.
incidentContactsStep.stepName=Add Contacts
key.name=Support Key
key.desc=Enter the support key you received from LogonBox when you purchase your support plan.

requestor.heading=Provide your details so that we can contact you about the issue. 
requestor.name=Your Name
requestor.desc=Provide your name.

email.name=Your Email
email.desc=Please provide your email. If you have previously provided a support key this must be from an authorized domain.

category.heading=Which of the options best describes why you are contacting us today.

detail.heading=Provide as much detail as you can to help us identify the issue.

summary.name=Summary
summary.desc=A short summary of the issue.

detail.name=Description
detail.desc=Provide as much detail as possible to help us understand the issue.

skip.name=I'm having problems getting this connected. Contact me to help me get this configured.
skip.desc=Support tunnels help us resolve tickets faster. Check the box if your having problems and we will open a separate ticket to help you get connected.

upload.name=I have some screenshots or files that I want to upload.
upload.desc=If you need to upload files check this box.

category.label=Category
summary.label=Summary
supportTunnel.label=Support Tunnel

supportTunnel.heading=Connect using the identifier provided and click Next when it is showing as connected.
reference.name=Identifier
reference.desc=If the support tunnel is not currently connected use the identifier above when starting. If the tunnel is already connected, provide the identifier of the existing tunnel. The identifier may be called 'Memo' or 'Callback Session ID' in the user interface.

review.incident.header=Issue
review.incident.desc=The problem or question you are contacting us about.
review.supportTunnel.header=Support Tunnel
review.supportTunnel.desc=The status of the support tunnel.
supportTunnel.connected=Support tunnel connected with identifier {0}.
supportTunnel.skipped=We will help you get connected before working on the ticket.

detail.label=Description

uploadFilesStep.stepName=Upload Files
uploadFiles.text=You can upload files relevant to this issue.
files.label=Files
uploaded.text=<strong>You have uploaded {0} files</strong><br>{1}

contacts.heading=Add the additional contacts that should also receive notifications about this ticket.
contacts.name=I would like to add more contacts to this ticket.
contacts.desc=If you need to add other contacts to the ticket check this box.

additionalEmails.name=Additional Contacts
additionalEmails.desc=Add any other contacts that should be included in update emails.